Your Experience at Our Practice

Our Practice Brisbane

At Dental Pearls we can treat all your senses to help you relax. No matter the issue, we will have the solution.

See

Our team can play a movie or TV program during your treatment to help take your mind off what’s happening. Don’t think about the dental treatment, you can think about what you are watching instead.

Smell

Does smelling a flavour help you relax? Our dental staff can use essential oils to let off a soothing aroma. Smells, such as lavender or rose oil have been proven to relieve stress by relaxing the body and improving sleep quality. Let us know prior to your dental appointment if you would like the use of essential oils.

Touch

At Dental Pearls we can offer a hand massage to patients who suffer from dental anxiety. Hand massages are proven to help reduce feelings of anxiety and stress, while also increasing hand strength.

Our team is here for you.

Hear

Listening to soothing music has relaxation effects on our bodies and also our mind. Music can do things such as decreased stress levels, lower blood pressure, lower pulse rate and reduce levels of cortisol (stress-causing hormone).

Music will help you relax, as it will help your mind rest and forget about dental treatment. Let our team know if you have a music preference.

Taste

Will arriving early for a coffee or tea at our dental clinic help ease your dental anxiety? If so, well come along for one prior to your treatment.

Not only will you be relaxing in our clinic, but you will also be socialising and understanding why there is no reason to be afraid of the dentist.

Dental Pearls has your dental anxiety covered

No matter the reason for your dental anxiety, the team at Dental Pearls in Brisbane has you covered. Our goal is to help you relax and discover that visiting the dentist is not actually as bad as you thought.

Whether we need to use an approach to treat your senses, or we need to use sedation dentistry, we have options for you.

For more information or to book an appointment, please contact our team by clicking here or calling on (07) 3210 2144, and tell us if you suffer from dental anxiety and why.

When you think of the dentist, what first comes to mind?

You might think of a healthy mouth, pearly whites and having your dental issues treated so that you can be happier and pain-free.

However, other patients don’t think that at all. What comes to them first might be pain, anxiety, worry and loss of control. The percentage of people who are afraid of the dentist is quite high, being recorded at around 1 in 7 Australian adults.

These people who are afraid of the dentist will only visit once a problem is evident, some even waiting until the dental issue is very nasty. We recommend not waiting, because the pain of visiting the dentist is very minimal compared to a dental issue that escalates, such as a toothache, broken tooth, fracture, periodontitis and much more.

But, what makes them afraid of the dentist?

Reasons people are afraid of the dentist

Pain

In regards to the dentist, many people find different aspects painful, whether it’s the needles, or the feeling and sounds related to dental drills, or the feeling of different dental instruments inside their mouth.

At Dental Pearls, the entire team is trained to make your dental experience as pain-free as possible. Prior to dental treatment, we can provide a special cream that numbs the gum slightly, to reduce the sensations of the anaesthetic injection.

We also offer nitrous oxide as a form of sedation to allow you to remain calm and relaxed all the way through your dental treatments.

Loss of Control

Many people feel a loss of control while at the dentist. They feel unpredictable and afraid of laying down and losing control.

However, that’s not the case at all, we can assure you that you are in control and can ask at any point in time for our dentists to stop if you feel uncomfortable.

Poor Dental Health

Many people worry about visiting the dentist if they have poor dental health, due to embarrassment. This may include missing or decayed teeth or other aesthetic reasons.

The team at Dental Pearls are only here to help you, we want to help you by providing you with a healthier smile. We are the business of helping people who are suffering from dental issues and also offer cosmetic treatments.

Breathing troubles

People may suffer breathing issues at the dentist, due to anxiety, claustrophobia, a blocked nose, but more than often, due to a strong gag reflex.

We can help reduce these by sedation, and other methods, such as taking regular breaks, having the patient in a seated position and using peppermint oil which helps clear the nasal passageways.

The reasons above are not the only reasons why people are afraid of the dentist, there is a long list of reasons. Make sure to let us know if you have an issue regarding visiting the dentist and we can accommodate your needs.

Dental History

People who have suffered past traumatic experiences at the dentist are more reluctant to want to visit for regular appointments.

The team at Dental Pearls will make your dental appointments relaxing so that you can feel safe, we can assure you this.

Brisbane Dentists

Dental Pearls are proud to offer you the greatest level of personal care and attention to your oral needs. Our aim is to provide a range of accessible, effective treatments and procedures, conducted at your convenience.

Brisbane Dentists

In order to provide you with the highest standard of dental care, this practice is required to collect personal information from you. This information covers basic personal details such as your name, address and telephone number, as well as more personal information such as your medical history. Without the a full scope of your health history, the treating dentist or dental hygienist is unable to plan your care properly.

Dental Pearls value the need to safeguard this information and, in accordance with the principles laid down in privacy legislation and the guidelines by the Australian Dental Association.

  • This information will only be used by the treating dentist or dental hygienist in order to deliver your care to the highest standards.
  • It will not be disclosed to those not associated with your treatment, without your express consent.
  • You may seek access to the information held about you by signing a release form.
  • Dental Pearls will take reasonable steps to ensure at all times that the details we keep about you are accurate, complete and up-to-date.
  • Dental Pearls will take reasonable steps to protect this information from misuse or loss, and from unauthorised access, modification or disclosure.
  • Our staff are trained to respect these principles at all times.

What does “personal information” mean?

Personal information is any information about you that identifies you or by which your identity may be reasonably determined. By collecting this personal information we are able to:

  • Identify the issues of your particular matter,
  • Provide the appropriate level of advice relating to that matter,
  • Contact you when and where necessary,
  • Ensure that you attain the best possible service and advice,
  • Identify you and protect you from any unauthorized access to your personal information.

What information we collect

The kind of personal information we collect can include: name, contact details, location, gender, and age. We also collect more personal information such as medical history and general health information.

 How we collect information

We collect information directly from you, including when you:

  • Provide us with personal information over the phone or through email;
  • Fill out Contact and Medical History Forms at our practice;
  • Discuss your medical history with the dentist or dental hygienist; or
  • Submit your personal details through our website.

We also ask for you to check your details every 12 months when you visit to ensure we any changes are up to date in our system. We ask you to sign and date the form after checking and amending changes.

 How does Dental Pearls collect your information?

Dental Pearls website and related online services may collect and use information about your computer and how you use our online services. Technology such as cookies and analytics are used to collect this anonymous information. We collect and use this information to:

  • Better understand how visitors use the website;
  • Link with social networks;
  • Measure the time spent on the website;
  • Determine the effectiveness of the navigation options; and
  • Record information provided during the visit to streamline subsequent visits.

Why we collect and how we use information

We collect and use your information to:

  • Deliver, provide, administer, improve and personalise our products and services;
  • Process payments;
  • Better understand our customers’ requirements and preferences, to personalise and improve our service to you;
  • Communicate with you, including appointment reminders, unfinished dental care letters and responding to queries and complaints;
  • Provide more relevant marketing offers through direct marketing;
  • Protect against fraud and theft; and
  • Maintain and update our records.

Disclosure

We do not disclose personal information to third parties unless we are permitted to do so by law or you have given us your consent to do so. Third parties we may disclose personal information to include:

  • Our service providers when accessing our IT service providers and systems, and major delivery companies for parcel deliveries;
  • Payment system operators and financial institutions; and
  • Government agencies (Medicare and DVA).

Data security

We take active steps to protect the personal information we hold against loss, unauthorised access or use, modification or disclosure, and against other misuse.

When the personal information that we collect is no longer required, we destroy, delete or de-identify it in a secure manner.

Your privacy choices

You can access the personal information that we hold about you and you can ask us to correct the personal information we hold about you.

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